Privacy Policy

tesseross operates premium vehicle rental services in Singapore. This policy applies to personal data collected through our website, booking processes, and rental operations.

We act as the data controller for personal information collected during the rental process. Our registered business address is 5 Straits View, #22-01, Singapore 018936.

For questions regarding this policy or data protection practices, contact us at [email protected] or +65 6471 8923.

We collect personal data necessary for vehicle rental operations and customer service:

Booking Information

• Full name and contact details (phone, email)
• Residential or business address
• Driving licence details and validity dates
• National identity card or passport information
• Vehicle category preferences and rental dates

Rental Transaction Data

• Payment information and billing details
• Vehicle condition reports and photographs
• Mileage records and fuel levels
• Insurance excess reduction selections
• Special requirements or accommodations requested

Communication Records

• Email correspondence regarding bookings
• Phone call records for support inquiries
• Feedback forms and satisfaction surveys

Website Usage Data

• IP address and browser information
• Pages visited and time spent on site
• Referral sources and search terms
• Cookie data (see our Cookie Policy for details)

We process personal data under the following lawful bases:

Contract Performance

Processing necessary to fulfill rental agreements, including vehicle handover, insurance coverage, return procedures, and payment processing.

Legitimate Interest

Data used for operational efficiency, service improvement, fraud prevention, and maintaining vehicle condition records. These interests are balanced against your data protection rights.

Consent

Marketing communications sent only with explicit consent. You may withdraw consent at any time through unsubscribe links or by contacting us directly.

Legal Obligation

Data retained to comply with Singapore tax regulations, insurance requirements, and vehicle licensing authorities.

Your personal information is used for the following purposes:

• Processing and confirming rental bookings
• Verifying driving licence validity and rental eligibility
• Preparing rental agreements and insurance documentation
• Facilitating vehicle handover and return procedures
• Processing payments and issuing receipts
• Providing customer support during rental periods
• Maintaining vehicle condition and usage records
• Sending booking confirmations and rental reminders
• Analyzing service quality and customer satisfaction
• Improving operational processes and fleet management

We do not use personal data for automated decision-making or profiling that produces legal effects.

Personal data may be shared with the following third parties under strict confidentiality:

Service Providers

• Insurance companies for policy coverage and claims processing
• Payment processors for transaction handling
• Authorized vehicle service centers for maintenance records
• Professional photographers for Centrepiece bookings

Legal Requirements

• Singapore tax authorities as required by law
• Law enforcement agencies under valid legal requests
• Courts or tribunals in connection with legal proceedings
• Regulatory bodies investigating complaints

Business Transfers

In the event of business sale, merger, or restructuring, personal data may be transferred to relevant parties. You will be notified of such changes with opportunity to exercise your rights.

We do not sell, rent, or trade personal data to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect personal data:

• Encrypted storage of digital records
• Secure payment processing through certified providers
• Access controls limiting data to authorized staff
• Regular security audits and system updates
• Physical security for paper documents at office premises
• Staff training on data protection obligations
• Secure disposal procedures for outdated records

While we employ robust security measures, no system is completely secure. We cannot guarantee absolute security but maintain vigilance against unauthorized access.

Personal data is retained only as long as necessary for stated purposes:

• Active rental period: Data maintained throughout booking and rental duration
• Financial records: Seven years for tax compliance purposes
• Insurance documentation: Seven years for potential claims
• Vehicle condition reports: Three years for dispute resolution
• Marketing preferences: Until consent withdrawn or account closed
• Customer service records: Two years for service improvement

After retention periods expire, data is securely deleted or anonymized. You may request earlier deletion subject to legal obligations.

Under Singapore's PDPA, you have the following rights regarding your personal data:

Right to Access

Request copies of personal data we hold about you. We will provide information within 30 days of verified requests.

Right to Correction

Request correction of inaccurate or incomplete data. We will update records promptly upon verification.

Right to Withdraw Consent

Withdraw consent for marketing communications or optional data processing at any time without affecting lawfulness of prior processing.

Right to Portability

Request transfer of your data to another service provider in a structured, commonly used format where technically feasible.

Right to Deletion

Request deletion of personal data subject to legal retention obligations and legitimate business interests.

To exercise these rights, contact us at [email protected] or +65 6471 8923. We may request identification verification before processing requests.

Our website uses cookies to enhance user experience and analyze site usage. Cookie types include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand visitor behavior
• Preference cookies: Remember your settings and choices

For detailed information about cookie usage and management, please review our Cookie Policy. You can control cookie preferences through your browser settings.

Our website may contain links to third-party services such as payment processors or mapping services. We are not responsible for privacy practices of external sites.

When you navigate to third-party websites, their privacy policies govern data collection and usage. We recommend reviewing their policies before providing personal information.

Personal data is primarily stored and processed within Singapore. If data is transferred internationally, we ensure appropriate safeguards through:

• Transfers to jurisdictions with adequate data protection laws
• Standard contractual clauses with service providers
• Binding corporate rules where applicable

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.

Rental agreements require valid driving licences, which in Singapore are only issued to individuals 18 years or older. If we become aware of data collected from minors, we will delete it promptly.

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with revised effective dates.

Material changes affecting your rights will be communicated via email to registered users. Continued use of our services following policy updates constitutes acceptance of changes.

For questions, concerns, or requests regarding this Privacy Policy or data protection practices:

If you believe your personal data has been mishandled, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC):